MS-700: Managing Microsoft Teams

a. Plan network settings for Teams

• Calculate network bandwidth capacity for Teams voice, video, meetings, and events
• Analyze network impact by using Network planner
• Specify network ports and protocols used by Teams
• Assess network readiness and connectivity by using the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool

b. Manage security and compliance settings for Teams

• Identify licensing requirements for security and compliance features
• Specify security and compliance alert policies for Teams
• Choose appropriate Teams administrator roles
• Plan and configure threat policies in Microsoft Defender XDR
• Specify retention policies
• Specify sensitivity labels and publishing policies, including Teams meeting policies
• Specify data loss prevention (DLP) policies
• Specify Conditional Access policies for Teams
• Specify information barrier (IB) policies
• Identify appropriate use cases for communication compliance and insider risk management

c. Plan and implement governance for Teams

• Identify licensing requirements for lifecycle management of teams
• Identify where Teams stores content
• Plan and manage update policies
• Create and manage policy packages in Teams
• Plan and configure policy assignment for users and groups
• Configure settings for Microsoft 365 group creation
• Configure an expiration policy for Microsoft 365 groups
• Configure a naming policy for Microsoft 365 groups, including blocked words
• Archive, delete, or unarchive one or more teams
• Restore or troubleshoot the deletion of a Microsoft 365 group
• Identify when to use Microsoft Entra Access reviews for teams and groups
• Perform operations for Teams by using PowerShell and Microsoft Graph

d. Configure and manage external collaboration

• Identify licensing requirements for external collaboration
• Configure SharePoint Online and OneDrive external sharing settings
• Configure External access in the Microsoft Teams admin center
• Configure External collaboration settings in Microsoft Entra ID for guest access
• Configure guest access and sharing in the Microsoft Teams admin center, Microsoft 365 admin center, Microsoft Entra admin center, or the SharePoint admin center
• Control guest access to a specific team by using Microsoft Purview and Microsoft Entra ID
• Remove guests from Teams, including from a team or a tenant
• Configure shared channels for external access
• Configure and manage B2B direct connect cross-tenant access settings in Microsoft Entra ID for shared channels
• Configure a multitenant organization (MTO)

e. Manage Teams clients and devices

• Identify licensing requirements for Teams Phone accounts and resource accounts
• Identify licensing requirements for Teams devices
• Manage configuration profiles for Teams devices
• Configure accounts and systems for Microsoft Teams Rooms
• Manage device settings and firmware
• Manage Teams device tags
• Provision and configure remote sign-in for new devices
• Plan and configure Teams for VDI

a. Create and manage teams

• Plan for a Teams rollout by using Advisor for Teams
• Create a team by using the Microsoft Teams admin center, Teams client, the Teams PowerShell module, or Microsoft Graph
• Create a team from an existing Microsoft 365 group, SharePoint site, or team
• Create a team from a template
• Create and manage templates and template policies for teams
• Manage the membership and roles for a team
• Manage a team in the Microsoft Teams admin center
• Manage Teams environment settings
• Configure privacy and sensitivity settings for a team
• Create and manage frontline teams and experiences

b. Manage channels and chats

• Recommend channel types, including standard, private, and shared
• Add, edit, and remove channels
• Manage channel settings
• Create and manage channel policies
• Manage private and shared channel membership
• Create and manage messaging policies

c. Manage apps for Teams

• Manage Org-wide app settings in the Microsoft Teams admin center
• Create and manage app assignments and app setup policies
• Manage permissions and consent for apps, including blocking apps
• Recommend appropriate extensibility options, including apps, connectors, tabs, meetings, and messaging extensions
• Manage purchasing of apps in the Teams app store
• Customize the appearance of the Teams app store
• Upload an app to Teams

a. Manage meetings and events

• Recommend meeting types based on business requirements, including Virtual appointments, Webinars, Town halls, and meetings
• Configure meeting settings, including for Microsoft 365 Copilot
• Create and manage meeting templates and template policies
• Create and manage meeting policies
• Create and manage meeting customization policies
• Create and manage event settings and policies
• Configure and manage Teams webinars
• Configure and manage Teams Town halls

b. Manage phone numbers and services for Teams Phone

• Provision and manage phone numbers for users, services, and conferencing bridges
• Assign, change, or remove a phone number for a user or a resource account
• Manage voice settings and policies for users
• Create and manage voicemail policies
• Manage auto-attendants and call queues
• Create and manage calling policies

a. Monitor and report on Teams

• Monitor and report on voice and meeting quality
• Configure alert rules
• Report on Teams usage, including team activity, app usage, active users, per-meeting metrics, and storage usage
• Monitor and report on the creation and deletion of teams
• Monitor and report on guest access
• Monitor the Microsoft 365 network connectivity test tool
• Manage feedback, including policies

b. Troubleshoot audio, video, and client issues

• Collect client-side logs
• Clear the Teams client cache
• Troubleshoot issues by using self-help diagnostics for Teams
• Troubleshoot Team client installation and update issues
• Troubleshoot sign-in issues to Teams
• Troubleshoot Microsoft 365 Copilot and AI experiences in Teams
• Troubleshoot issues with joining meetings and accessing features in meetings